Refund policy

At PETALPOLLY, we want you to love your purchase. If you’re not completely satisfied, we’re here to help 💕

Please review our return and refund guidelines below.

Return Window

You have 30 days from the date of delivery to request a return.

To be eligible for a return, items must be:

  • Unused, unworn, and in the same condition as received
  • Free from makeup stains, odors, or any signs of use

How to Start a Return

1. Contact Us

Please email our support team at:
📧 hello@petalpolly.com
to initiate your return request.

2. Approval

Once approved, we will provide you with return instructions and the correct return address.

3. Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

⚠️ Important:
Our business address is not a return address.
Returns sent without prior approval may not be eligible for a refund.

Refund Process

Once your return is received and inspected:

  • We will notify you via email regarding the approval or rejection of your refund
  • If approved, your refund will be issued to your original payment method

Processing Time:
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Important Notes

  • Shipping fees are non-refundable
  • PETALPOLLY reserves the right to deny returns that do not meet our policy
  • Items showing clear signs of wear may be subject to partial refunds

Contact Us

For any questions or assistance:
📧 hello@petalpolly.com