Shipping policy
At PETALPOLLY, we are committed to delivering your order safely and efficiently 💕
Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed on weekends or holidays
- During peak seasons or promotional periods, processing times may be slightly extended
Shipping Time
Estimated delivery times:
- United States: 7–12 business days
- International: 7–15 business days
Please note that these are estimated timeframes, not guaranteed delivery dates.
Shipping Fees
- Standard shipping fees are calculated at checkout
- We may offer free shipping promotions from time to time
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 2–5 days for tracking information to update.
Delays
Shipping times may be affected by factors beyond our control, including:
- Carrier delays
- Customs inspections
- Weather conditions
- High order volumes
PETALPOLLY is not responsible for delays caused by these external factors.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
- If an order is returned due to an incorrect address, reshipping fees may apply
Lost or Stolen Packages
Once a package has been marked as delivered, PETALPOLLY is not responsible for lost or stolen items.
If you experience an issue, we recommend contacting your local carrier directly.
Customs & Duties
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees
- These charges are determined by your local customs authority
Contact Us
If you have any questions regarding your shipment, please contact us:
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